4 min read
How Gen AI is Guiding HR into a New Era of Employee Efficiency
Anant Krishna
Last Updated: 8 May 2024
In this article:
Imagine this: It’s Monday morning, and instead of dreading the onslaught of HR tasks and employee issues, you’re greeted with a clear dashboard showing real-time engagement metrics and automated responses handling most of the routine queries. This isn’t a distant reality but the present, thanks to Generative AI.
A recent study by McKinsey suggests:
- Tasks consuming 60 to 70% of an employee's time can be automated with GenAI and other technologies
- Productivity can be increased by 0.2 to 3.3 percentage points annually by combining GenAI with other technologies
- GenAI can deliver an additional value of $2.6 trillion to $4.4 trillion annually when applied across industries.
The Role of AI in Modern HR Functions
Artificial Intelligence in HR isn’t about replacing the human touch; it’s about enhancing it. AI helps in automating routine tasks, providing analytical insights, and enabling HR professionals to focus on strategic decision-making. Tools like inFeedo’s Employee Engagement Platform are at the forefront, using AI to analyze employee feedback in real time, thus empowering HR leaders to make data-driven decisions.
1. Employee Engagement ✨
Did you know AI can predict when your employees might feel disengaged? Imagine a world where employee feedback isn't something you have to chase down. These AI-powered Employee engagement platforms offer real-time insights, making it easy to keep a finger on the pulse of your organization's health. From predicting employee turnover risks to personalising employee engagement, AI is about to take HR personalization and predictive analytics to new heights.
Here’s how a real-time dashboard might look: inFeedo's Engagement Dashboard
💬 Debolina Dutta (ex-VP HR - Schneider Electric): "An area in which I believe automation and AI can drive significant value is capturing and managing employee experience. Instead of relying on hunches, tools like Amber by inFeedo provide real-time individual employee sentiment – and that's powerful."
2. Performance Management 💡
Say goodbye to annual reviews and hello to continuous performance management, where feedback loops are as regular as your morning coffee, ensuring everyone's always aligned and on track.
AI transforms performance management from a dreaded annual review to a continuous, engaging process. Real-time data gathered from AI tools help managers provide timely feedback and support to their team members, fostering a culture of continuous improvement and high performance.
💬 Piyush Mehta, CHRO - Genpact: Regular surveys were unproductive and laborious, requiring human orchestration. Amber provides real-time analytics, allowing Genpact to create policies that reflect the workforce’s immediate needs. The tech-first approach has proven successful with an average response rate of 82%, up from 77% in 2022.
⭐ Fun Fact: Companies using AI in HR have seen a 30% reduction in recruitment expenses and a 20% decrease in turnover rates.
3. Employee Support 💬
Imagine having a personal HR buddy who never sleeps, and doesn’t need coffee breaks. AI tools like AI Assist from inFeedo empowers your employees with self-service chatbot, where they can access any company-related information, request leaves, submit documents, and even manage their benefits.
It's all about giving power back to the employees, making them feel more in control and engaged. This not only speeds up the onboarding process but improves the onboarding experience for new hires by ensuring their queries are answered seamlessly & effectively.
💬 Priti Shetty, CPO - WeWork: “98% of our employee queries are now automated and answered by AI powered by inFeedo.”
4. Data-driven decision making 🕵️
By leveraging AI, HR teams can transform from a primarily supportive function to a strategic partner capable of forecasting and planning. Large-scale datasets can be easily analyzed by AI to derive valuable insights on employee performance, engagement, and general HR metrics.
Predictive analytics helps you to Listen, Analyze & Act on real time employee feedback, anticipate hiring needs, understand turnover trends, enhance productivity and even predict future skill requirements. This strategic foresight can significantly improve employee efficiency.
HR professionals are thus more equipped to recognise patterns, make well-informed decisions, and proactively handle employee issues with this data-driven strategy.
💬 Nathan SV (ex)Chief Talent Officer, Deloitte: AI can play a significant role in any part of an organization where there's a lot of data that is generated or where a lot of information is stored. It has the potential to revolutionize organizations.
Just imagine, you can integrate it into any part of a system or subsystem and watch it work wonders. AI has the ability to provide that intelligence in real time.
Enhancing Employee Efficiency with AI
Why focus on employee efficiency? Because it directly correlates with productivity and job satisfaction. AI tools enhance efficiency by:
- Automating Routine Tasks: From onboarding to answering common HR queries, AI reduces the workload on HR teams.
- Enhance Employee Engagement: Get real-time insights to monitor your organization's health, predict turnover risks, and personalize employee engagement.
- Delivering Advanced Analytics: Use data visualizations and AI algorithms to understand employee sentiments, engagement levels, predict trends, and take proactive measures to foster a supportive work environment.
- 24/7 Employee Support with GenAI: No more delayed responses.
- Automated Onboarding: Streamlines the onboarding process for new hires.
💬 According to Gartner: “76% of HR leaders believe that if their organization does not adopt and implement AI solutions, such as generative AI, in the next 12 to 24 months, they will be lagging in organizational success compared to those that do”
“63% of HR leaders aim to use generative AI for improving efficiency and improving the employee experience (52%), among other goals (see figure)”
Feature Spotlight: inFeedo’s Employee Experience Platform offers:
- Pulse Surveys: Quick, frequent surveys to gauge employee mood.
- Analytics Dashboard: Visual tools that show engagement trends and patterns.
- AI-Driven Insights: Personalised action plans & suggestions based on data powered by AI.
- AI Assist: 24/7 Query Handling, Automated Onboarding & Knowledge Base.
The Impact of Gen AI on Employee Efficiency
To truly understand the impact, let’s talk numbers. Implementing AI-driven tools can lead to:
- Reduced HR Query Response Time: Down by up to 60%.
- Increased Engagement Scores: Companies report a 20-40% improvement in employee engagement metrics.
Impact of AI Tools on HR Metrics
Challenges and Considerations in AI Adoption
While the benefits are significant, the path to AI integration in HR comes with challenges like data privacy concerns and the need for training HR teams to leverage AI tools effectively.
Overcoming these challenges requires a thoughtful approach to technology integration, focusing on transparency and employee training.
Conclusion
As you can see, AI is not just a passing trend in HR; it's a powerful ally that’s transforming the field. If you’re an HR leader looking to steer your company towards greater employee efficiency, it’s time to embrace AI.
With these AI tools, we're not just cutting down on paperwork and saving a few trees 🌳 – we're redesigning the entire employee experience from the ground up and boosting employee efficiency across the organization.
Ready to start your AI journey in HR? Here’s what you can do:
- Assess your current HR tech stack
- Identify areas where AI can have the biggest impact
- Partner with AI technology providers to pilot new tools
Embracing AI in HR isn’t just about staying current; it’s about staying ahead and making a tangible impact on your employee’s efficiency and organization's success.